Legal Consultant, Customer Experience

Use your legal skills in Aotearoa’s fast-growing SaaS sector. Lead projects, foster customer relationships, and bring clarity to the law through industry-leading solutions.

About ComplyWith 

ComplyWith makes the law clear for people who need to do things right.

Our vision is to be well known as Aotearoa New Zealand’s legal compliance leader, simplifying legal complexity with easy-to-read content and pleasure-to-use software.

Our growing legal technology business works with over 170 Kiwi businesses, including regulators and industry leaders.

The working environment at ComplyWith encourages grounded achievers who love doing work that matters and getting stuff done. We’re confident, humble, and authentic.

Get a taste of what we do at ComplyWith here.

We offer a unique opportunity to use your legal skills in Aotearoa New Zealand's fast-growing SaaS sector. At ComplyWith we pride ourselves on an awesome working environment:

• We do an honest week's work - no long hours or late nights
• We empower each other to take on responsibility - you'll be supported to grow your career and skillset, and directly lead your own project work
• We have fun - we have a darts board, cornhole, office bikes, and paddleboards!
  
  

About the job

In this role, you’ll use your legal expertise and customer-focused perspective to drive success and add value for our customers throughout their entire customer journey.

You’ll work closely with customers to steer their legal compliance journey. You’ll use your legal expertise to tailor our legal tools and content to align with customer operations, and your fantastic people skills to build strong customer relationships.  

You’ll engage with a wide variety of organisations (including local government and public sector organisations, electricity companies, universities, ports, trusts, and charities) to help them use our products to simplify their ongoing legal compliance and risk management. This role would suit someone who enjoys diving into different areas of the law, with the opportunity to specialise internally in some of our main customer industries.

Part of a small team reporting to the Head of Customer Experience, there will be opportunities to grow your career with ComplyWith as the business grows. This unique role at the intersection of law and technology allows for more autonomy and client contact than a typical intermediate legal role.

This is a full-time role in our growing Customer Experience Team, based in our Wellington waterfront office.

 

What you’ll be doing

In this diverse customer-facing role, your work will include:

• Planning and managing projects guided by what success looks like for the customer, including:
  
  • Working with legal and risk teams to introduce and expand our products across their business
  • Running meetings and interviews with customers
  • Setting the wider customer organisation up with our legal products
  • Meeting with key people across customer organisations to develop a deep knowledge of how their industry and business works
  • Using your legal knowledge and attention to detail to build a profile of an organisation, identifying applicable laws and risk areas
  • Using our innovative technology to link our legal content to the right people across the organisation
  • Using our tools to identify risk areas and issues for customers
  • Writing reports for leadership, boards, and governance on legal risk insights and law changes impacting their organisation
    
    

• Building long-term trusted relationships with key stakeholders
  
  
• Proactively supporting our customer community with ongoing advice on how their organisation can get the most out of our tools and legal compliance best practice
  
  
• Contributing to improvements to the customer journey process and internal processes
  
  
• Advocating for our products at conferences and industry events
  
  
• Contributing to business and software development by channelling customer feedback and your experience using our tools.
  
  

You’ll have mentoring and support from senior team members to get up to speed.

You’ll also work closely with the Content Team who is responsible for our legal compliance content, and the rest of the Customer Experience team to support and guide our customers on our legal products.

 

How you’ll know you’re successful

You know you’re doing a great job when:

• You receive positive feedback and are highly valued by customers and key stakeholders for your impact.
  
  
• You start to become an expert in our legal content, being able to pinpoint how our content applies to different organisations
  
  
• You develop familiarity with the legal risk profiles of different industries and customer operations and know what questions to ask to pinpoint these
  
  
• You’re comfortable owning and managing your own customer project work and ongoing customer relationships
  
  

What you’ll bring

We’re looking for a people person with the skills to comfortably communicate with customers, who has a flexible approach and can grow with us as ComplyWith continues to accelerate.

The ideal candidate will demonstrate the following:

• A law degree with at least 4 years of legal experience at a law firm or in-house (local or central government or in-house experience is helpful but not essential)  
  
  
• Proven legal analysis skills, together with great practical common sense
  
  
• Excellent communication and interpersonal skills, a confident speaker who can lead meetings and interviews with customers  
  
  
• The ability to learn, apply and improve new processes and systems and take on new challenges in a collaborative and practical way
  
  
• An interest in the interface of the law, technology, client needs, and innovative creative thinking
  
  
• A values-driven personality and a desire and ability to work in a way that’s aligned with our Guiding Principles. We do our very best to be:
  • Simplicity-driven
  • People-centred
  • Grounded achievers
  • Autonomous collaborators
  • Forever innovating.

How to apply

Find out more about working at ComplyWith on our careers page.

If you have any questions, please email us at recruitment@complywith.com. To apply, please send through a copy of your CV and cover letter.

If you don’t quite meet these requirements but still think you’d be a great fit for the role, we’d still love to hear from you.

We will be reviewing applications as they come in.