Join Andrew Riseley, GM Legal Services, Commerce Commission, as he talks us through the recently revised Enforcement Response Guidelines, and its Consumer Remediation Guidance for Businesses published last year.
 
The Guidelines describe how the Commission enforces the laws it is responsible for, while the Remediation Guidance explains how businesses can put things right for consumers after a likely breach of one of those laws. 
 
The Guidelines were revised earlier this year to reflect changes in how the Commission has approached enforcement over the past decade. These changes include:

• a new process for the use of warnings
• encouraging more self-reporting of breaches and cooperation
• introducing the ‘Stop Now’ letter
• giving practical examples of other mitigating steps that can be taken (eg, product recall)
• listing more factors that are considered before deciding to prosecute

The Remediation Guidance sets out the Commission’s view as to how businesses can conduct a structured and consumer-focussed remediation process to compensate consumers affected by breaches of the laws that it enforces (whether that be by monetary and/or non-monetary remedies).

Date:    Wednesday 13 November 
Time:   12pm - 1pm
CPD:    1 hour