ILANZ, In-House Lawyers Association of New Zealand

SOMETIMES YOU TRY AND FAIL. THAT’S OK TOO.

SOMETIMES YOU TRY AND FAIL. THAT’S OK TOO.

By SIAN WINGATE CORPORATE LAWYER, POWERCO LTD & ILANZ COMMITTEE PRESIDENT| 13 December 2018

Here at ILANZ, we travel to overseas conferences to listen to our in-house peers from different jurisdictions who have tried something new and can share their lessons with us. It’s great to get real-life case studies of ideas that have worked out.

It’s also really important to hear about the ideas that haven’t succeeded.

Julie Ryan, former GC of Accolade Wines shared her candid story of trying and failing at something.

She created and curated the content for an online legal compliance programme whilst at Accolade.

Ambitious? Yes.

Successful and worth the effort? No.

Julie was honest about why it didn’t work.

  • It was hugely time consuming to create the content in the first place.
  • Once launched it then required almost constant content updates to keep it current.
  • Julie had to rely on manual checklists to confirm her world-wide business colleagues were completing it.
  • She was hard pressed to check if the business was actually using her tool.
  • She found it even more difficult to assess if the business understood the learning she had so carefully and painstakingly curated for them.

The greatest lesson that Julie candidly and honestly shared was that nothing replaces face to face training.

  • You can better test understanding during training.
  • You can assess your audience type and tailor your delivery.
  • You can check people are attending.
  • You can forge better relationships.

It was this last factor that Julie said was the biggest lesson. Face to face training, she says, is one of the best ways to encourage compliance of whichever type you need.

The business wants to comply because they understand your message. They want to comply for you because they know and trust you.

From my perspective, there is still merit in online compliance training. Some providers can offer the smarts to ensure you can track access and keep people accountable. They can also create and refresh the content.

However, as we all know in-house, any opportunity to engage with our business colleagues face to face is always a win:win. Perhaps a combination of the two works well? I’d love to hear from anyone that uses that approach to share your story on our ILANZ blog.

Feel free to reach out to me about anything in-house related at ILANZ.president@lawsociety.org.nz

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